Check out our most frequently asked questions here! Feel free to reach out with any other questions you may have.

Yes, we ship worldwide! Delivery time may vary based on location. Any extra customs or tax costs will have to be covered by the customer.

All orders will be processed Monday to Friday within 1 to 5 business days of placing your order.

Please email us immediately with your order number and correct delivery address.

In cases where you realise you've entered the wrong address after your order has been shipped, the issue needs to be rectified with the shipping provider by yourself as the customer.

Please ensure you have checked your spam and junk folders to see if it's there. If found, you can mark the email address as safe to prevent it from ending up in that folder again.

If you still cannot find the email, reach out to us with proof of payment and order details, and we will provide you with order confirmation.

We do not accept refunds for changes of mind - in this case we will provide you with a store credit to the same value as the items.

Returns are only valid if you contact us within 14 days of receiving your order. Items must be in their original condition, unworn and in its original packaging. If the item does not meet these conditions, the return will not be processed.

Please note all returns costs are to be covered by the customer. SLIPPED is not responsible for any lost, stolen or undelivered returned parcels.

We will be more than happy to replace your faulty items at no extra cost as we believe in the quality of our product!

If you believe an item is faulty please contact us immediately with photos and we will evaluate and decide. If faulty, we will endeavour to replace your item directly, or provide a store credit if it isn't in stock.

Please note that faulty products cannot be accepted after 5 days of receiving your order.